PRIVACY AND SECURITY POLICY
All services provided in our store belong to and are operated by our company, Petkatalog.com.
Our company may collect personal data for various purposes. The following explains how this data is collected and protected.
As part of our business, our store collects certain personal information about members, such as their full name, company details, telephone number, address or email address, through registration or forms and surveys completed in our store.
From time to time, our company may send customers and members information about campaigns, new products and promotional offers. Members can choose whether to receive this information when registering, change their choice later in their account details after signing in, or notify us through the link in the information message they receive.
Personal information submitted electronically by members during the approval process through our store or by email will not be disclosed to third parties outside the purposes and scope defined in the User Agreement concluded with our members.
Our company records and uses members’ IP addresses to identify system issues and quickly resolve problems or disputes concerning the service provided. IP addresses may also be used to identify users in general terms and collect comprehensive demographic information.
Our company may also use requested information for direct marketing by itself or its partners outside the purposes and scope defined in the Membership Agreement. Personal information may be used to contact the user when necessary. Information requested by our company, provided by users or relating to transactions in our store may also be used by our company and its partners for statistical assessments, database creation and market research outside the purposes and scope of the Membership Agreement, without disclosing members’ identities.
Our company undertakes to keep confidential information strictly private, regard this as a duty of confidentiality, take all necessary measures and exercise due care to establish and maintain confidentiality and prevent all or any part of such information from entering the public domain, being used without authorization or being disclosed to a third party.
CREDIT CARD SECURITY
Our company prioritizes the security of credit card holders shopping on our websites. Your credit card details are not stored in our system in any way.
When beginning a transaction, there are two things to look for to recognize a secure site. One is a key or padlock icon at the bottom of your browser. This indicates a secure page where your information is protected by encryption. The information is used only in connection with the sales process and in accordance with your instructions. Credit card information used during shopping is encrypted independently of our shopping websites using the 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for authorization. Shopping continues if the card is approved for use. Because we cannot view or record any card information, third parties are prevented from obtaining it under any circumstances.
Our company checks the reliability of payment, billing and delivery address information for online credit card orders to combat credit card fraud. Therefore, for first-time customers’ orders to proceed to fulfillment and delivery, financial details and address and telephone information must first be verified. If necessary, the cardholder or the relevant bank is contacted to check this information.
Only you can access and change the information you provide when registering. If you keep your login credentials secure, others cannot access or change your information. For this purpose, registration transactions take place within a 128-bit SSL security environment. This is an international encryption standard that cannot be broken.
Online shops with an information line or customer service, a full address and telephone details are increasingly preferred. These allow you to obtain detailed answers to your questions and better assess the reliability of the company providing online shopping services.
Note: We recommend checking that an online shop provides the company’s full address and telephone number. Before purchasing, note all telephone and address details of the store. If uncertain, call to confirm before buying. All of our online shopping websites provide our company information and location.
SECURITY OF MAIL-ORDER CREDIT CARD INFORMATION
Identity and credit card information you send us by the credit card mail-order method will be held confidentially by our company. It is retained for 60 days to address possible card charge disputes with the bank and then destroyed. If your card is charged any amount other than that stated on the mail-order form you approved for the products ordered, you may dispute it with the bank and prevent payment of that amount; accordingly, this does not present a risk.
THIRD-PARTY WEBSITES AND APPLICATIONS
Our store may link to other websites. Our company is not responsible for the privacy practices or content of websites accessed through these links. Advertisements on our website are distributed to users through our advertising partners. The Privacy Policy principles in this agreement apply only to the use of our store and do not cover third-party websites.
EXCEPTIONAL CIRCUMSTANCES
In the following limited circumstances, our company may disclose user information to third parties outside the provisions of this Privacy Policy. These circumstances are limited to:
1. Complying with obligations imposed by applicable laws, decree-laws, regulations and other legal rules issued by the competent legal authority;
2. Fulfilling and enforcing the Membership Agreement and other agreements our store has concluded with users;
3. Requests for user information for an inquiry or investigation duly conducted by a competent administrative or judicial authority;
4. Cases where disclosure is necessary to protect users’ rights or safety.
EMAIL SECURITY
Never include your credit card number or passwords in emails to our store’s customer service about an order. Information in emails may be seen by third parties. Our company cannot guarantee the security of information transmitted by email under any circumstances.
BROWSER COOKIES
Our company may obtain information about visitors and their use of our website through a technical communication file, known as a cookie. Cookies are small text files that a website sends to a user’s browser for storage in memory. They facilitate Internet use by storing website status and preferences.
Cookies help obtain statistics on visitor numbers, the purpose and frequency of visits and time spent on the site, and dynamically generate advertisements and content on pages tailored to users. They are not designed to retrieve data or other personal information from memory or email. Most browsers initially accept cookies, but users can change their settings to block them or receive a warning when a cookie is sent.
Our company may amend this Privacy Policy at any time by publishing the changes on its website or notifying users by email. Amended provisions take effect on the date of publication.
For any questions or suggestions about our privacy policy, email info@petkatalog.com. You can also reach our company using the contact details below.
Company Name: PETKATALOG EVCIL HAYVAN ÜRÜNLERI VE ELEKTRONIK MARKET SANAYI TICARET LIMITED SIRKETI
Address: ÖRNEK MAH. FIKRI SÖNMEZ CAD. AGENA PARK EVLERI B3 BLOK NO: 2 B IÇ KAPI NO: 45 ESENYURT/ ISTANBUL
Email: info@petkatalog.com
Telephone: 0850 500 5 150
